FAQ – Frequently Asked Questions

🐴 Orders & Shipping

Q: Where do you ship from?
A: All orders are shipped directly from our main warehouse in the Netherlands. We deliver quickly across all European countries.

Q: Do you ship to my country?
A: Yes! We currently ship to all EU countries, the UK, Switzerland and Norway.

Q: How long does delivery take?
A:

  • Netherlands, Belgium, Germany: 2–4 working days

  • France, Austria, Denmark: 3–6 working days

  • Rest of Europe: 5–8 working days

Q: What are the shipping costs?
A:

  • Orders above €99 → Free shipping within Europe

  • Orders below €99 → shipping costs are shown at checkout.

Q: How can I track my order?
A: Once your package is shipped, you’ll receive an email with a tracking link (DPD or PostNL).

💳 Payments & Security

Q: What payment methods do you accept?
A: We accept all major European payment methods, including:
Visa, Mastercard, PayPal, Klarna, Bancontact, Sofort, iDEAL and Apple Pay.

Q: Is your website secure?
A: Yes. All payments are processed through secure, encrypted gateways and our website uses SSL protection.

🔁 Returns & Exchanges

Q: Can I return a product?
A: Yes. You can return unused items within 14 days of delivery.
Please contact our customer service before sending your return.

Q: Who pays for the return shipping?
A: Return costs are paid by the customer unless the product was damaged or incorrect.

Q: How do I exchange for a different size?
A: Simply return the product and place a new order with the correct size.

🧼 Product Care

Q: How should I wash my horse blanket?
A:

  • Always follow the washing label on the product.

  • Use a mild detergent (no softeners).

  • Air dry only – do not tumble dry.

Q: Do you offer a washing or repair service?
A: Yes, in selected regions we offer professional blanket washing and repair through our Welkamp service. Contact us for more information.

🏷️ Products & Brands

Q: Which brands do you offer?
A: We offer a selection of premium European brands including Equest, Horka, HB Horsewear, and Welkamp Horseblankets.

Q: Are your products original?
A: Yes. All products come directly from official European suppliers — no imitations or third-party copies.

Q: How do I choose the right size for my horse?
A: Check our Size Guide for detailed instructions on measuring your horse for the perfect fit.

For detailed measurements, check our Size Guide

📞 Customer Service

Q: How can I contact you?
A: You can reach our team by email at info@thehorsesupply.com,
or via the contact form on our website.

Q: What are your customer service hours?
A: Monday – Friday, 09:00 – 17:00 (CET)

✅ Last updated: October 2025

The Horse Supply – Your trusted source for premium equestrian equipment.